De Bijenkorf confirms cyberattack causing order delays and potential customer data exposure
Dutch department store De Bijenkorf has disclosed a cyberattack that has disrupted order processing and may have exposed customer information.
Dutch luxury department store chain De Bijenkorf has confirmed it suffered a cyberattack that is currently disrupting online orders and may have compromised customer data. The retailer, known for high-end fashion, beauty and home goods across the Netherlands, notified shoppers through its website and email updates as it worked to contain the incident.
Disruption to online orders
Customers placing orders on the De Bijenkorf e-commerce platform have experienced significant delays since the breach was detected. The company has asked shoppers to expect longer-than-usual processing and delivery times while its IT teams restore affected systems. In-store operations remain open, though some services that rely on the online infrastructure may also be affected during the recovery period.
Potential customer data exposure
De Bijenkorf has warned that personal information held in customer accounts may have been accessed during the attack. The company has urged users to:
- Reset passwords for their De Bijenkorf accounts immediately
- Monitor bank statements and credit reports for suspicious activity
- Be cautious of unsolicited emails claiming to be from the retailer
Broader industry context
The incident adds De Bijenkorf to a growing list of retailers and logistics providers targeted by cybercriminals in recent months. Similar attacks on supply chain and distribution partners have raised concerns across the sector. Recent moves such as CMA CGM's acquisition of a FedEx logistics unit and Lovell Government Services' expansion of its third-party logistics distribution center highlight how quickly companies are scaling operations, often outpacing their cybersecurity defenses. Other firms, including Argosy through its acquisition of K&L Freight, are also navigating complex integration challenges that can create new vulnerabilities.
De Bijenkorf has not publicly identified the attackers or confirmed whether ransomware was involved. The retailer says it is cooperating with cybersecurity specialists and Dutch data protection authorities to determine the full scope of the breach and will update affected customers as the investigation proceeds.